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Buyers’ Expectations and Experiences When Submitting An Online Inquiry

 

The following graph displays the percentage among those who had submitted an online form requesting information or expressing interest about a product with a value of $1,000 or more. 
 

October 2013

 

Business Inquiry

Personal Inquiry

  • Percentage who have at some time experienced no response to an inquiry 70% 70%
  • 45% 45%
  • Percentage whose purchase decision has been influenced by a slow response 64% 64%
  • 54% 54%
  • Percentage who believe the first company to call has an advantage over the competition 72% 72%
  • 61% 61%

Source: Velocify/PossibleNOW/Zogby Analytics