Buyers’ Expectations and Experiences When Submitting An Online Inquiry
The following graph displays the percentage among those who had submitted an online form requesting information or expressing interest about a product with a value of $1,000 or more.
October 2013
Business Inquiry
Personal Inquiry
- Percentage who have at some time experienced no response to an inquiry 70%
- 45%
- Percentage whose purchase decision has been influenced by a slow response 64%
- 54%
- Percentage who believe the first company to call has an advantage over the competition 72%
- 61%
Source: Velocify/PossibleNOW/Zogby Analytics